FAQ
FAQ
Animal handling is not included in the admission fee. All animal handling can only be booked on the day at the reception. You can view the information here: https://gtka.co.uk/animal-handling-experiences
Yes, we have a limited number of parking spaces that are marked for our customers. In the event that parking is full, you can park in our overflow parking which is situated at Miller and Carter, 100M from the zoo.
There is no minimum number, our smallest gathering was for only 2 people! We can cater for a maximum
of 25, however, please note, that the more kids there are, the less time they will each get to spend with
the animals as we like to ensure that everyone gets to hold all the animals and bigger groups take longer
to get around. We find that 8-15 is a perfect number of kids!
Yes, we do! we have public liability insurance for up to £5m and employers liability insurance. Documents
can be provided upon request.
We bring a large selection of all sorts of animals to all of our experiences, including birds, cute fluffies,
reptiles, insects, exotics, amphibians and more! You can certainly let us know your favourite animals
when booking, but we cannot guarantee the attendance of any animal as it really does depend on the
animal’s mood/ health on the day! Sometimes they just don’t want to come out to play and as their
welfare is our absolute top priority, we never force them to do anything they don’t want to or that may
be detrimental to their health.
Many people have phobias and request that we do not bring certain animals with us, however we
would urge you to trust us on this one! We work very often with people that suffer animal phobias and
we find with a gentle approach, in a safe and controlled environment, with our expert guidance, we can
help to alleviate any fears you may have! We also like to encourage people not to pass their own fears
on to other members of the party, especially children who are not born with fears, they are developed!
SO come on, get your biggest bravest boots on and let us show you that there really is NOTHING to be
scared of!
Our animals are extremely well socialised with people and other animals and are used to be handled
frequently on a daily basis. Of course any creature CAN bite if it feels endangered or threatened, just as
we would try to defend ourselves in the same situation, however, as long as we treat them kindly and
with respect and follow our guidelines, there should not be any chance of this as all of our animals are
incredibly docile and extremely loving and friendly!
Please note, the management accepts no responsibility for any injuries caused by our animals. Please only handle at your own risk.
This is a 99% yes answer! Making sure that we are the most hands on, interactive animal experience
around is our main focus! We aim to make sure that every single person gets to at least stroke or touch
every single animal! In most instances we even try and do at least one guest feeding experience with at
least one of our animals…although this depends on if the animal is hungry at the time! Of course on
occasion, if one of the animals decides that they are suddenly not in the mood to be petted, we must
respect this and then we will just show them only.
Our Indoor Petting Zoo is open to the public to come in, enjoy the ambience and spend time watching the animals. There are some low pens that you are able to reach in to and pet if you should wish. If you would like to sit and hold and animal, we have various animal handling experiences available, which we are happy to go through with you when you arrive, if this is something you would like to do. Please click here for opening times and prices.
There is no time limit for visitors to enjoy our haven - some people spend 20 minutes and some spend 4 hours! It is entirely up to you how long you would like to visit us for!
Yes. As our packages offer exclusive access, it is important to book in advance. Our booking system will allow you to book no later than 24 hours in advance - if you want to book nearer to the time please call us on 07944 041715 or 07769 154647.
We offer a number of packages that are bookable on the day. For all prices and opening times, please click here
Animal handling is not included in the admission fee. All animal handling can only be booked on the day at the reception. You can view the information here: https://gtka.co.uk/animal-handling-experiences
Yes, we have a limited number of parking spaces that are marked for our customers. In the event that parking is full, you can park in our overflow parking which is situated at Miller and Carter, 100M from the zoo.
There is no minimum number, our smallest gathering was for only 2 people! We can cater for a maximum
of 25, however, please note, that the more kids there are, the less time they will each get to spend with
the animals as we like to ensure that everyone gets to hold all the animals and bigger groups take longer
to get around. We find that 8-15 is a perfect number of kids!
Yes, we do! we have public liability insurance for up to £5m and employers liability insurance. Documents
can be provided upon request.
We bring a large selection of all sorts of animals to all of our experiences, including birds, cute fluffies,
reptiles, insects, exotics, amphibians and more! You can certainly let us know your favourite animals
when booking, but we cannot guarantee the attendance of any animal as it really does depend on the
animal’s mood/ health on the day! Sometimes they just don’t want to come out to play and as their
welfare is our absolute top priority, we never force them to do anything they don’t want to or that may
be detrimental to their health.
Many people have phobias and request that we do not bring certain animals with us, however we
would urge you to trust us on this one! We work very often with people that suffer animal phobias and
we find with a gentle approach, in a safe and controlled environment, with our expert guidance, we can
help to alleviate any fears you may have! We also like to encourage people not to pass their own fears
on to other members of the party, especially children who are not born with fears, they are developed!
SO come on, get your biggest bravest boots on and let us show you that there really is NOTHING to be
scared of!
Our animals are extremely well socialised with people and other animals and are used to be handled
frequently on a daily basis. Of course any creature CAN bite if it feels endangered or threatened, just as
we would try to defend ourselves in the same situation, however, as long as we treat them kindly and
with respect and follow our guidelines, there should not be any chance of this as all of our animals are
incredibly docile and extremely loving and friendly!
Please note, the management accepts no responsibility for any injuries caused by our animals. Please only handle at your own risk.
This is a 99% yes answer! Making sure that we are the most hands on, interactive animal experience
around is our main focus! We aim to make sure that every single person gets to at least stroke or touch
every single animal! In most instances we even try and do at least one guest feeding experience with at
least one of our animals…although this depends on if the animal is hungry at the time! Of course on
occasion, if one of the animals decides that they are suddenly not in the mood to be petted, we must
respect this and then we will just show them only.
Our Indoor Petting Zoo is open to the public to come in, enjoy the ambience and spend time watching the animals. There are some low pens that you are able to reach in to and pet if you should wish. If you would like to sit and hold and animal, we have various animal handling experiences available, which we are happy to go through with you when you arrive, if this is something you would like to do. Please click here for opening times and prices.
There is no time limit for visitors to enjoy our haven - some people spend 20 minutes and some spend 4 hours! It is entirely up to you how long you would like to visit us for!
Yes. As our packages offer exclusive access, it is important to book in advance. Our booking system will allow you to book no later than 24 hours in advance - if you want to book nearer to the time please call us on 07944 041715 or 07769 154647.
We offer a number of packages that are bookable on the day. For all prices and opening times, please click here
